Refunds and cancellation

Every service on this site is ordered and paid for through Fiverr, so Fiverr holds the payment and Fiverr processes any refund. Kestrel Webworks cannot issue one independently of that.

Fiverr’s refund and cancellation policy applies to the order, and Fiverr’s resolution process is the route for a dispute. Both are linked from the order itself in your Fiverr account.

Open the order in your Fiverr account and use the cancellation or resolution option there. That creates a record against the order, which is what any refund is processed against.

Raising it with me first is usually faster and often makes the cancellation unnecessary, but it is not a substitute for it. If something is wrong with a delivery, say so on the order rather than only in a message.

The clearer the problem, the less likely any of this matters. Each service states what it includes and what it is best suited to, and the scope is confirmed on Fiverr before the order begins.

If what you need is outside the package, you are told before the work starts, not after it is delivered.

Monthly support is arranged after an initial engagement and runs through Fiverr in the same way, so the same policy and the same process apply to it.

Offered through Fiverr when subscription ordering is available.

Unused hours do not roll over.

Major enhancements, implementations and integrations are quoted separately.